Refund policy

All items sold by KalaScope are made to order / printed on demand specifically for you. Because of this, we do not accept returns, exchanges, or refunds for change-of-mind, incorrect size selection, or similar reasons once an order has been placed. All orders must be prepaid; we do not offer cash on delivery (COD).

Exceptions: We will offer a free reprint or a full refund, at our discretion, if:

- Your item arrives damaged or defective due to printing or shipping issues

- You receive the wrong product or size

- The order does not arrive within the stated delivery window and is confirmed lost in transit

To report an issue, please contact us within 48 hours of delivery with your order number and photos of the damaged/incorrect item, and we will resolve it promptly.

This policy does not affect any statutory rights you may have under applicable consumer protection law.